Orl, like the dog! (end user story) Tech Support |
| Orl, like the dog! (end user story) Posted: 30 Jun 2018 06:48 PM PDT I used to work in Tech Support for a small ISP in rural Indiana. Having calls with customers who don't understand technology was the norm, so I have a lot of stories. This is one of my favorites. ..... Customer: "My email ain't whorkin'" (very strong redneck accent) Me: "Ok, I can help with that, what's your email address?" Customer: "Orl13@fakedomain.com" Me: "Sorry did you say oil13?" Customer, slightly frustrated "No, oorrrll" Me: confusion intensifies. Grasping for straws "Was that Oriels, like the baseball team?" Customer, now quite frustrated "No! Orl! Orrrl Like the dog!" Me: Brain breaks temporarily while trying to match sound pattern "Orrrrll" with any famous dog. I do a wild card search for 13 and found only one match -- Oreo13. Then quickly matched up his callerid number with the email and matching account. Me: "Oh, Oreo, ok got it Mr. Suchandsuch." Customer: "that's what I said to youens before!" ... I proceed to troubleshoot the email problem, all while my brain is running at full steam trying to think of a famous dog named Oreo. Spoiler alert, there isn't one. Turns out he just didn't remember his password. Before resetting, I had to look up his security questions. Question: What is your dog's name? Answer: Oreo How the heck was "like the dog" supposed to help me understand him? ....... [link] [comments]  |
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