Computer Techs Why?!

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Why?! Posted: 28 Sep 2021 05:49 PM PDT Since we are technical support for any acquaintance we may have had in the last forty years do any of you get called out for being 'crabby' when people want you to fix their busted stuff? I'm a System Engineer for a mid-sized MSP, been in IT support for over twenty years. I like my job, feel like I do it well. At any family or social occasion the inevitable technology issue will come up. I generally don't mind it helping out. Sitting around at some family event I'll nine times out of ten I'll hear a story about how "My busted stuff is doing this… How do I fix it." I try and be polite and try to point them in a good direction towards resolution. The part I have an issue with, and maybe I am a crusty, crabby-old IT guy, is the follow-up "Why does it do (said issue)?" I try and explain how there is a myriad of factors, generally Windows and consumer-grade hardware isn't great. Without fail, they ask "Why?" again, repeat the cycle for at least three or four laps. This is where I'm done and get short with people. I've answered their questions, tried to explain it as simply as possible and they just keep poking, "why?" To add insult to injury, this usually will end with me going over to their house (for parents and in-laws) to fix the issue. Once I'm 'scheduled onsite' my family will still keep asking "Why?". I've already established I don't know and I have to come over. Am I just a crabby old man? Do any of you understand where I'm coming from? My family, mainly my wife, who seems to get enjoyment out of announcing I'm being rude after the fourth time I've stated "I'll have to see the problem to fix it". My family still enjoys the free IT service calls so I guess I'm not too big of a jerk. submitted by /u/Dannyhec [link] [comments]

Who Pays for Diagnostic Fees when the Diagnosis is Incorrect? Posted: 28 Sep 2021 06:35 AM PDT I thought it would be better to post my question here rather than in tech support as I want to know what tech workers and tech repair professionals would do in this situation and I no longer need tech support. TLDR: tech shop says my GPU is bad, bought another GPU. Still had same issue. Did my own diagnosis with a friend from work one afternoon and the likely culprit is the motherboard. Old GPU works and I'm out over $500 in replacement parts and $70 for incorrect diagnosis of my computer. Who's responsible for the diagnostic fees? Should I get a refund? Additional info: PC wouldn't POST one morning through the GPU and I took it to the local tech shop and asked them if it was my GPU causing the issue or another component. With GPU prices I wanted to be certain before investing into a new card. The tech shop spent maybe 15 minutes looking at it. They pulled out the GPU I had and plugged in another one and it booted to windows. They also ran tests on memory and CPU with no issues on either. But they didn't test the "bad" GPU. Their recommendation: GPU is bad, get a new one. They offered to buy and install a 2GB GPU from Amazon for $400 and I declined. So I spend the next few weeks buying another card and discovered the GPU isn't bad and the motherboard is to blame. I'm out over $500 in replacement parts and further diagnostic testing due to this. Should I request a refund from the tech shop? I feel like they didn't do their due diligence in finding the root cause of my problem and their conclusions cost me 10x more than a simple MOBO replacement. But they did spend some time trying to diagnose and I declined their fix, also didn't go back for further diagnostics because they were closed the weekend when I got the GPU and my coworker was interested in the problem. We used 2 of his rigs to root out power supply and any issues with the GPUs and a host of other problems. Edit: whoever is coming in and downvoting other comments, there's no need for that. I'd rather see what your disagreement is with the advice given. submitted by /u/Lazurtle_ [link] [comments]

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