Why update????? Tech Support |
- Why update?????
- "But what if i loose the picture in the wall?"
- No QA or even sanity test before roll out- what do you think happened?
| Posted: 30 May 2020 05:44 AM PDT Set my father up a dead simple Linux box when I was off in college. Link to connect to the dialup, link to the web browser, link to pidgin for chat. That's it. Every time I came home I'd update, and that was it. 6 years, no support issues. Well, at some point there was a flash update and videos started not working on the old version. Ok, I'll remotely walk him through running updates, it's a 10 hour drive home. I try for a bit to walk him through the point and click interface, but it's painful because he can't ever find any button ever. So in a stroke of brilliance, I decide to just have him do it command line, since all you have to do is press F12 for a terminal, then type "sudo yum update" then your password. Then "Y" to confirm. Nice and unambiguous. An hour and a half later of the most painful troubleshooting I've ever done trying EVERYTHING and wondering why TF this simple thing is failing every time, he asks "wait, do you mean like just the letter 'Y'?" Yes, at the prompt "Apply updates? (Y/N)" he'd been typing "why?" every time. I would never have believed someone could be that stupid about anything. It sounds like a BS internet story it was so bad. My wife came in after I hung up and saw my face and said "what's wrong?" [link] [comments]  |
| "But what if i loose the picture in the wall?" Posted: 30 May 2020 05:13 AM PDT So my story took place about 2 years ago in an international company in Austria. About 2,500 people are working there and our 2nd level IT support team was about 10 people big. One time I got an emergency call from one of our presentation rooms with beamers and screen wall etc. The people there had a presentation with other employees from many different countries who came to austria for this meeting. When I entered the room a woman waited already for me, obviously stressed and when I asked what the problem is, she told me she cannot get the picture from the laptop to the big screen on the wall. You could see the windows screensaver there but not the presentation. So I already knew what was wrong, she just had to take the window and drag it to the other screen. I explained and showed her, how this is working with any two or more screens. I took the window and dragged it out of the picture on the laptop to the other screen. Her eyes got big like I was doing magic and her only question was: "but what if I accidentally drop the picture somewhere in the wall, and I cannot find it anymore?" I had to be polite and could not just burst into laughing, some of the other people in the room actually did that for me. But back in the IT office I had to share the story and we all had a good laugh 😂😅 [link] [comments]  |
| No QA or even sanity test before roll out- what do you think happened? Posted: 30 May 2020 06:01 AM PDT Work as a snr PM for a big retail company, at the time I was consulting and took the month of December off. Now the company I work for is huge, and they have a pharmacy division which is where this takes place. The company in house built an rx app, at the time it was still in its infancy phase and been rolled out to about 170 locations. The db conversion from the old application does not carry everything over to the new app, this required the user to launch old app as a read only in order to reference information. Business engaged IT for a project to role out widescreen monitors to be installed as dual screen. I get a call from my manager telling me go look into it ASAP as the business is losing their shit and the pm is botching the project. At this point all I know is the pm is messing up a monitor install. So I call him up, what's the scope? Pm: just install a second monitor in xx amount of stores Me: why? That's not our standard (at this point I wasn't too familiar with this pharmacy app) Pm: I dont know... I have the parts picked, i go to the lab, and call up the vendor installing it. Me: vendor what's your onsite scope? Vendor: Install second monitor using the hdmi cable. Alright cool, let me mimic. I do the install, not working exactly as the business explained. Device manager>video card oh wow this card is disabled as part of the base image. Cool that explains why nothing happens when u plug in. I Call the business lead, why do u need another monitor She explains... Ok so here's your problem, as of now the app can only run in 4:3 ratio if you launch on the new monitor some buttons dont show up (I tested) I suggested to her to use windows + arrow key to snap the app to the side and snap old app to the otherside. It's not what she wanted and doesnt look so great (some cut off) but it works for what she needed. Call up PM... Me: did you seriously not do even a sanity test or a POC? I had to ruin my vacation because you cannot even run a monitor project????? (My team does massive infrastructure related projects, so to mess up installing a monitor is ridiculous) PM: it's not my job to test, or coordinate these activities. I just buy the hw and engage vendor to install..... K now I am done with this conversation, it is literally the job of the PM to engage the right people and follow processes. spoke to director who engaged me... he fired the guy in the new year. Tl:dr IT project manager couldnt do the most simplistic tasks, pulled me from vacation to resolve it. He was terminated not long after I left out alot, but I know the folks who read this are in the field and can fill in the blanks with their own experiences. [link] [comments]  |
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