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    IT Career Encouraging other IT teammates to troubleshoot before escalating

    IT Career Encouraging other IT teammates to troubleshoot before escalating


    Encouraging other IT teammates to troubleshoot before escalating

    Posted: 02 Apr 2022 08:09 PM PDT

    Hi friends, I'd appreciate some help with some trouble I've been seeing with escalated issues at my work. Often, very little troubleshooting seems to get done and I'm spending a good deal of time trying to verify what the issue actually is.

    I plan to try running through my systems when asked and if all is good there, telling them I see no issues on my end and then pointing them to whatever team is appropriate. I may also work to remove historical access (a generally good practice anyway) that I still have which enables me to help investigate deeper. I'm also aware that I'm often overly helpful, so having a "I don't have access to that anymore" as a fallback might not hurt. I also learned my way up from where I started simply by digging as deep as I possibly could before asking for help, so I'm trying to nudge people towards that as well.

    I've tried giving context into issues here and there or pointers on where to go next, but it seems the overarching request is exactly how to fix the issue.

    Anyone have any other good tips on encouraging folks to dig deeper into issues before escalating them?

    submitted by /u/Legal_Situation
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    what kind of jobs can I get with a Google IT Support certification?

    Posted: 02 Apr 2022 02:04 PM PDT

    I have been working on getting this certification for a few weeks now (Amazon sucks most of my time away) and I'm curious as to what positions I can get with this certification.

    submitted by /u/forcedreset1
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    What should I do with the 2-year employment gap in my Resume?

    Posted: 02 Apr 2022 11:32 PM PDT

    I need suggestions if I should either explain the employment gap on my resume or just don't mention it and if an interview happens, I will answer it on the spot.

    I got my resume reviewed on indeed and they suggest removing the employment gap explanation on my resume.

    But I still left the employment gap explanation on my resume because the ATS employment scanner might pick up the employment gap if I remove the explanation and there's a chance my resume will get removed before an actual human reviews it.

    submitted by /u/Saniledit
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    What should I do in the meantime while studying on Udemy to pass the Comptia exam?

    Posted: 02 Apr 2022 04:44 PM PDT

    I'm taking online courses on Udemy to pass the two exams to get the CompTIA certification and I want to know what other things I should look into asides from watching YouTube videos on passing the exams? I want to get into the IT field to get a better career and move out, so I want to get as much resources as possible and get into the Network field since that's the area that I'm most interested in but starting out with CompTIA to understand the basics of the IT Field

    submitted by /u/ISpeakMcdonalds
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    Any ideas for doing own business or consulting - 25 Years of IT experience

    Posted: 02 Apr 2022 10:56 PM PDT

    Guys,

    I am an experienced solutions architect worked with various multinational IT companies (services, products etc.) Expert in cloud, Java, architecture patterns, TOGAF and all the latest tools required for supporting an application development. At this point in my career, I am thinking of starting own consulting or support venture - but not sure if I have way or network to start looking for the clients.

    I am reaching out to this group mainly for 2 inputs 1) Any model you can propose to start on my own - auditing, tech consulting works in UK and India market ? 2) How would new consulting firm look for clients in the connected world?

    Being a technical person, not sure how to offer/publish own skills and look for potential clients.

    Thanks in advance for all your thoughts!

    submitted by /u/reddit_atman
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    I was offered 2 jobs and I’m not sure which one is the right choice.

    Posted: 02 Apr 2022 10:43 PM PDT

    I'm relatively new to IT with 3 years experience and have a few entry level certs and along with that I'm working on an IT degree, expected completion next spring.

    I'm finally moving on from my present help desk/call center job where I'm earning 45k annually. It is a very high volume and high stress job and after various interviews over the past couple of months I was formally offered 2 job opportunities. See below, I'm leaning towards option A for less money but am I making the right choice?

    A: Low stress Network IT position for a small town K-8 school district, benefits include FREE health insurance, 14 sick days, 2 weeks PTO, retirement pension, 10 paid federal holidays and paid extended student breaks (except summer break). It's a rather straightforward 40 hour / 7-3 shift, m-f. 10 minute one way commute. Bi weekly payroll, 50k with annual raises.

    B: High volume, very large "finance" company, Desktop support role. Average-expensive cost health insurance plans, 10 sick days, 2 weeks PTO, 401k, 5 paid federal holidays. 40 hour / 8-5 shift (unpaid lunch), m-f. 35 minute one way commute. Semi-monthly payroll, 60k with annual performance reviews.

    I've tested the market and my skills/experience are not able to demand a "lucrative" wage quite yet in my career but clearly option B is the better paying job. On paper however, everything about option A seems to be like a better fit.

    Am I making the correct move? I'm set to make a decision come Monday and Id really like to get input from other IT pros.

    Regards,

    submitted by /u/o-Dez-o
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    I keep getting rejected from USAA. What can I do differently?

    Posted: 02 Apr 2022 08:43 PM PDT

    I have applied to numerous jobs at USAA, and not even just there but Google, Microsoft, H-E-B, and many many more (including companies that I'm not even familiar with but they are IT related jobs) and I keep getting rejected. There are days I submit at least 20 applications 4/5 times a week, and this has been going on for over 6 months.

    I don't know what I'm doing wrong or what I should be doing in order to enhance my résumé and eventually get one of these jobs??

    Now I am focusing on USAA because their main corporate is here where I am at. I love the company, I love the benefits, my sister works there and even with her recommendation, I keep getting rejected. Now there are a lot of jobs that I have yet to hear back but it's been months so I'm guessing it's not looking good.

    I do have a bachelors in CIS, I graduated over a year and a half ago and I'm struggling working as a cashier because I can't get anything in my field!!!

    What can I do to enhance my résumé? And while I am waiting to get a really good job in my field, what can I do to get more experience? What can I self-teach myself that would be beneficial to my career?

    submitted by /u/sbtloml
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    Is it easier to find jobs with 1 year of experience vs new grads?

    Posted: 02 Apr 2022 01:30 PM PDT

    I'm currently on my first SWE job after college. Finding the current one last year as a new grad was tough, took me 3 months and I'm not excited to do it again. But I'm ready to move on from the current job. Anyone has any ideas how easier it is to find jobs with 1 year of experience vs as a new grad?

    submitted by /u/AsianJedi22
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    Seeking Advice for Future, Maybe Attaining Associate's Degree Online

    Posted: 02 Apr 2022 08:33 PM PDT

    Hello all,

    I'm currently preparing for my job to be deleted. I work as a field technician where 80% of my duties aren't really IT focused. Those that would be considered IT deal mostly with hardware/cable replacement, maybe change a router setting here or there. I'm comfortable with the job from a pay/life standpoint, but I know it's not going to last.

    I've wanted to move to something more IT focused for a long time. I'm looking to make myself as employable as possible. The only firm goal I have is to not spend too long in a help desk type role. My thirst for knowledge is huge but I really couldn't say what I'm looking to specialize in. I know networking turns me on.

    I have CompTIA's A+, Net+, and I've done some studying for Sec+. I've completed a year of community college, with the goal of getting an Associate's in an IT related field. My issue is, I can't physically be at a college full time. The one I've been attending offers virtually nothing online. I'm wondering if anyone has a good recommendation for online schooling in IT? At the end of the day I just want to be capable of saying I have the degree so I can get those interviews/slightly better positions. I looked into WGU, but it looks like that's a bachelor's degree route. Basically just looking for a good place to possibly transfer these credits over and bang out a degree. Any advice?

    submitted by /u/OffTheDollarMenu
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    HELLO IT GUYS | CCNA 1-3 | NET ACAD | 58% Exam voucher

    Posted: 02 Apr 2022 07:56 PM PDT

    Sorry for my grammar lol.

    I enrolled self paced course via Net Acad and I am currently employed and i just want to know if i am able to finish this course within 3months.

    submitted by /u/TemporaryAddress7856
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    I need help or suggestions on what I can do to improve my odds in job hunting.

    Posted: 02 Apr 2022 03:45 PM PDT

    Hi everybody, I'm new here and had a question. I have been doing studies for A+ & Azure fundamentals. I passed both A+ on first try & AZ900 on the 2nd try. I'm working on Linux fundamentals then moving to Net+ & Security+

    After getting A+ and AZ900. I have applied to about 120 different locations and have only gotten 4 interviews and so far all have been rejections.

    This is a new field to me and changing my career so im not sure how this usually goes is this normal? Is there anything I can do to improve my odds maybe?

    I have been applying to helpdesk positions and some IT analysts positions. So far no luck though.

    Thanks in advance!

    submitted by /u/Nachis1
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    Can someone explain a contract/contract-to-hire position?

    Posted: 02 Apr 2022 03:42 PM PDT

    I accepted a 1 year contract to hire position but am still currenltly in the middle of several interviews. Is a contract still at-will or am I required to fulfill the the duration?

    submitted by /u/trhrowsjdflksjdlk
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    military spouse systems/Network admin needs advice for next steps

    Posted: 02 Apr 2022 03:16 PM PDT

    I'm a military spouse who was just informed we have to PCS (aka move) from Ohio to Colorado. When we first moved here, the pandemic was going on which gave me time to finally study for some certs and break into the field.

    Since then (2 years) I've been able to progress quiet a lot. I got a job for a k-12 school district as a repair tech for laptops/chromebooks, promoted to helpdesk three months later, then through a string of luck Systems/Network Administrator four months later.

    I manage pretty much every piece of technology here. Everything from the network infrastructure, servers, printers, chromebooks, wifi, Azure, software deployment/management.

    At this point I'm pretty much a jack of all trades but a master of none. I'd say my strongest skillset would be Network managment and server management.

    I honestly love my job and hate that we have to move (it's what we signed up for though so it's what we will do). What I'm worried about is what's next for myself. I know there is plenty of IT opportunity in Colorado Springs but unsure what job titles I should be looking for.

    I want to try to focus more on the network development/management or Domain management (Windows/Azure).

    I just feel under qualified when looking at job postings. Mainly because I don't have a degree (total of 1.5 years of network classes at a community college). I do have a CompTia Network+ Certification and will have my Cisco CCNA by the time we move (I feel very confident I'll pass, all the material is very easy to me).

    Any advice is greatly appreciated.

    Edit: figured I'd post a link to my resume (no personal info should be in it).

    https://docs.google.com/document/d/1QX4EKL1qO2lXAR-4mn5LtlSJKQjPmT0X/edit?usp=drivesdk&ouid=115705245306912973634&rtpof=true&sd=true

    submitted by /u/chut93
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    Needs some help with choosing what degree that I should do

    Posted: 02 Apr 2022 02:20 PM PDT

    So, I'm planning on doing a degree but have a bit of a trouble choosing one. These are the options that I currently have:

    ●BSc (Hons) in Information Technology Specializing in Information Technology

    ●BSc (Hons) in Information Technology Specializing in Computer Systems & Network Engineering

    ●BSc (Hons) in Information Technology Specializing in Software Engineering

    ●BSc (Hons) in Information Technology Specializing in Information Systems Engineering

    ●BSc (Hons) in Information Technology Specializing in Cyber Security

    ●BSc (Hons) in Information Technology Specializing in Interactive Media

    ●BSc (Hons) in Information Technology Specializing in Data Science

    ●BSc(Hons) Computer Science

    I have no idea what these names mean and what I'll be learning in these degrees but I really like to do coding, I really like learning new programming languages. I have some knowledge in html, python and SQL. I like creating web pages, solving problems and coming to a solution, figuring out errors etc. I have also recently started learning basic video game development stuff and I really like it. I don't want to become a video game developer but I like learning it.

    So what type of degree should I choose? To my knowledge Software Engineering and Computer Science seems like the best options to me. Which of those two would be the best for me? What would I be learning in these degrees? What type of jobs will I be doing and what are the things I'll be doing in those jobs?

    Any help would be appreciated! Thank You!

    submitted by /u/No_Cookie2585
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    any help appreciated, looking for options after the military

    Posted: 02 Apr 2022 02:15 PM PDT

    I have bachelor's and going for MBA in cyber security analytics. I am going for A+ later next week. If I get N+ and SEC+ as well how competitive will I be for a entry level job. I am currently air force at 5 years in and my job is Avionics on the f16. I just want to have a backup other then maintence for Boeing or Lockheed. Anything you wish you had done differently? Looking for advice on how to be prepared when i get out, thanks in advance

    submitted by /u/Free-Opinion-5157
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