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    Friday, November 1, 2019

    IT Career MCSA/MSCE paths for Skype/UC/Teams

    IT Career MCSA/MSCE paths for Skype/UC/Teams


    MCSA/MSCE paths for Skype/UC/Teams

    Posted: 01 Nov 2019 04:16 AM PDT

    Hi, I'm being made redundant due to outsourcing and looking for a my next role. I've been a sysadmin from L1 to L3 for 15 years as a generalist but have spent the last 18 months managing a Skype for Business 2015 on-prem deployment. Enjoyed this a lot and looking to specialize in the UC space.

    Having some challenges getting interviews though as I've not got any cloud experience. I want to narrow that skills gap with a MCSA/MCSE but struggling to see what path I should follow. I'd ideally like to upskill in Skype online/Teams deployments.

    Any advise on where to start?

    submitted by /u/PabloMartini
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    SysAdmin vs Network Admin

    Posted: 01 Nov 2019 09:02 AM PDT

    I've come to find that there's a difference in SysAdmin and Network Admin; is there really a difference?

    System Admin runs and configures and troubleshoots the systems like Linux, Windows, MacOS, SUSE.

    Network Admin runs and configures and troubleshoots the network LAN, WAN, MAN, routers, switches, ASA's and the like.

    Is this true? And are there strictly only network admin positions without any system admin role within a single job? I know read the job descriptions, but I'm asking in an overall...does this happen? Or do you have to do both jobs and your position is just called SysAdmin or NetAdmin and they are interchangeable?

    submitted by /u/Rubicon2020
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    Do internship interviews go the same way as job interviews? What are the differences?

    Posted: 01 Nov 2019 09:10 AM PDT

    I'm going back to college and decided to quit my job and thought I'd look into internships before pulling the trigger on quitting. Amazingly I found an internship (helpdesk for a medium sized company) that does almost exactly what I do now in a very similar environment (equipment fleet manager with helpdesk duties) that pays more than what I get paid as an employee. I sent my resume and cover letter and the next day got scheduled for a phone interview for the next week, is it normally that quick?

    Anyways I'm pretty excited but curious what I should and shouldn't be doing compared to a normal job interview. I'm totally comfortable interviewing but never done an internship in my life so kinda want to avoid doing something stupid to embarrass myself.

    submitted by /u/Zebee47
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    advice reg quitting a job i like

    Posted: 01 Nov 2019 05:24 AM PDT

    sorry for the long post i work as an azure administrator and i genuinely love the work we get. BUT, 1) client manager is shit, she is a micromanager of the highest order. she does not understand a lot of technical stuff but is the first one to send escalations over things she knows nothing about. she thinks she is some kind of a rockstar when she sends her mails tbh. she isnt. 2) people have been consistently leaving the team. whoever comes - within a few months they lose it and start looking for a job outside. team size reduced to five after two people left and, today i came to know, another senior engineer resource ( only approachable one left) has also quit. 3) i like the work we get, but honestly, with all the manual/ ticketing/reporting work the manager expects us to do, it leaves no time to do any poc or look at new topics of interest. she once asked for a minute by minute breakup of the entire teams efforts, and it took almost three hours for me to open each ticket and find the work i did, estimate it, and send the xls to the project manager. the delivery manager and project manager are by nature, fairly soft people and they rely on logic to make their points to her which doesnt go over well. 4) most importantly, i am out of interview experience so i am little petrified of attending any interviews lest they bring my confidence down further. i have around 7 years of experience, and i dont feel like i am good enough because i have been at this one secure company the entire time. last interview i did was almost 3 yrs ago. 5) there is enough talk in social circles about a recession coming next year, and this company is fairly secure tbh. as i said, sorry for the long post or if i sound confused. i genuinely am. i have no idea how to go from here. i like the work, am working on my azure certification but something at the workplace just doesnt feel right. i feel trapped sometimes. any advice is welcome, and if you have been in my position too, please share how you got out of the mess.

    submitted by /u/excalibur44v
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    How to navigate Microsoft certs relevant to getting a Desktop Support Position?

    Posted: 31 Oct 2019 05:27 PM PDT

    As stated in title, I have about 1.5 years of helpdesk experience and am looking to move on. I have a BT in End User Support. I don't think that the Comptia trio will do me too much good, feel free to correct me if you don't agree as I really want to move up. I am quite lost navigating Microsoft's website between retired exams and not the clearest of instructions.

    What should I be looking at?

    submitted by /u/BigDykeWithABigByke
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    Pursue DevOps or Development?

    Posted: 01 Nov 2019 07:34 AM PDT

    So I'm hoping someone can provide some insight based on what my goals/interests are into whether I should be look into pursuing the start of my career in development or devOps. For any reference I work in the STL area.

    I'm one year away from graduating with a Bachelor's in Information Systems Technology and have a full time internship with a large company which has already offered to extend my internship till my graduation date. I currently work heavily in Infrastructure support, event management, and server administration. While I enjoy certain aspects of this work, there are times where I can find it very ticket based and repetitive. I have limited experience (coursework and hackathons) in several languages such as Java, Python, React, vanilla JavaScript, and knowledge of HTML/CSS.

    I've been presented with the opportunity to take a job as a Java developer while finishing my degree. I enjoy my experiences so far and am fairly competent when it comes to coding. I've also considered the possibility of trying to get on at consulting companies such as Slalom or others after several years of experience.

    I could see myself being content in either job role (provided I get out of repetitive ticketed work in infrastructure Ops). I do fully intend to move upwards into management roles as my career allows.

    Can anyone offer insight into which path they would recommend? The salary differences aren't of a huge concern, however I know that salary range and pay bumps with experience can vary based on the path as well.

    Thanks!

    submitted by /u/Sccrfreek
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    Reference checks

    Posted: 01 Nov 2019 02:29 AM PDT

    Do they normally do reference checks for multiple candidates or only the person they are wanting to hire? From my experience only the candidate they want.

    submitted by /u/cruiser082
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    How do you specify your niche?

    Posted: 01 Nov 2019 05:59 AM PDT

    For those of you with job titles that are incredibly broad and vague--like System Administrator, or IT Specialist, how do you specify your niche?

    When you're talking to people about your role, do you say, "Yeah, I'm a __________ SysAdmin," or how do you specify it to potential employers?

    Apologies for the poor wording, It's a rough morning.

    submitted by /u/JPAT0730
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    I am the new guy and getting promoted over people with more tenure. I will now be their direct supervisor.

    Posted: 31 Oct 2019 10:15 AM PDT

    I am excited about this but at the same time feeling nervous. I know I will be put in a difficult spot. I have been with the company for 3 months in a tier 1 position, I was promoted because I am one of the few with certs and technical experience (worked in a NOC) . I was also told I have a better attitude than the others. They are very resistant to any and all change, I embraced it from the beginning. If there is anyone with similar experience please chime in and let me know how it went and what steps did you take to ease the transition. Thanks.

    submitted by /u/msf2115
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    Information Systems or Information Systems + Cyber

    Posted: 01 Nov 2019 01:04 AM PDT

    I'm about to start college.

    I want to study Info. Systems, but I have the option to add Cyber Security to that.

    By doing that I would switch allot of my courses like: Big Data, cloud computing, software quality management, Geo Information (and a bit of usless ones - Introduction to Entrepreneurship, Introduction to aesthetics)

    For: Forensics, Geo-Cyber, Cryptography,...

    About 1/4 of my courses would be switched to Cyber Security stuff.

    + My final project would have to be about Cyber Security, instead of a general subject of my choosing.

    Learning CyberSec. seems interesting, but what if I wouldn't want to work in that field in the end.

    Would taking those cyber courses instead of normal InfoSys. be a liability?

    submitted by /u/JestaCyteXD
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    Looking to get a promotion from service desk role but not sure how to go about it.

    Posted: 01 Nov 2019 04:27 AM PDT

    I've been with the company for about a year in a service desk role. I have been working to get my ccna and have just earned my ccent. I have been studying hard and since I've just achieved it I want to leverage it into getting a networking position here. Part of the issue is there are no openings in networking, but the company has been known to open up positions that weren't available if someone was interested or if a need arose. The issue is I don't know if I should approach my boss and let him know I'm interested in going to networking to see if he can fight for me to get a position there or go to the boss over networking and make my claim to a position known. Both of these bosses sit close to each other and are relatively close so I also don't want to go over my bosses head and he feel some kind of way about not approaching him about it.

    submitted by /u/Jwillpresents
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    Which is the best option for computer science engineering and MCA students? A capstone project or Industrial training.

    Posted: 01 Nov 2019 03:33 AM PDT

    Please give me some suggestions. So, I can move further.

    submitted by /u/nehauppal
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    Afraid that I took way too big of a jump.

    Posted: 31 Oct 2019 02:56 PM PDT

    Some background about me: - 5 years experience in help desk (active Army) - CISSP, CySA+, MCSA - only an associates in general IT

    I recently separated and because of my passing CISSP earlier this year, think I'm too good to stay help desk any more. I got fortunate and landed a job as a sysadmin for a DoD contract's cyber systems. I was a bit hesitant, but they assured me I'd have help and proper mentoring, since the day to day tasks and environments are things I have no experience in. Throughout the interview and on boarding, I was brutally honest about things I knew how to do and things I don't know how to do.

    This job is 90% things I do not know how to do. And I've been working for three weeks now, still clueless. Everybody in my team seems to never have time to help me learn, and there's only so much vendor documentation I can absorb without putting it into practice. Most of the day I don't really do anything, which frustrates me so much.

    My colleagues tell me to enjoy not having anything to do yet, but it's extremely disheartening. I have never felt more useless in a job in all my life. I don't want to get let go, I just want to learn the job. Has anyone else had similar experiences? Did I make too big of a leap going from helpdesk to sysadmin?

    submitted by /u/n7soapysuds
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    Should I start of my career as a security analyst?

    Posted: 31 Oct 2019 10:20 PM PDT

    Im a recent graduate with a degree in comp sci(cybersecurity) but I am not sure where i should start as it's a broad field. I have received a job offer for the position security analyst, should I accept it? What are your thoughts?

    submitted by /u/maplexon1122
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    Career Advice

    Posted: 31 Oct 2019 02:38 PM PDT

    Hi I'm a recent grad in the IT field and at the crossroads on what I would like to do with my career. Currently I'm a It specialist ( Kinda) but I'm thinking about trying to go into programming or network but I can't decide on where to start.

    submitted by /u/Alucard705
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    Need help with career direction

    Posted: 31 Oct 2019 08:29 PM PDT

    Hey everyone, frequent lurker looking to get some advice. I feel each day I find myself unsure which direction to take my career and I'm hoping I can gain some inspiration from you guys. This is going to be a wall of text, but I'll label each section accordingly, feel free to skip whatever you feel is irrelevant.

    Intern (3 years 2 months):

    I have a BS in Computer Information Systems. I interned at a manufacturing company the 3 years I was working on my undergrad. I started out in support doing typical help desk related stuff. After about 8 months or so I was doing considerably well and was a "stand out" employee. I was transferred to Business and Application Support as a Business Analyst intern where I spent the remaining 2 years and 2 months. My time as a business analyst was spent working with the application team to implement a company-wide ERP system. Much of my time (80%) was spent working with SQL, SSRS, and a BI visualization tool. I consider this job to be what really sparked my interest with data where I am now... more on that to come...

    First "real" job out of college - ECM Solutions Analyst (1 year 3 months)

    Towards the end of my internship, the industry this company was in started to dwindle and the company had to cut jobs as a result. I wasn't cut, but I was informed that my internship wasn't going to continue into a full-time position as the company was on a hiring freeze for the unforeseeable future. My boss at the time was able to contact one of his old college friends and got me setup with an interview at a bank as an ECM Solutions Analyst. Having taken many programming classes in college and having a general interest in programming and scripting, this seemed like a great opportunity. The position focused on delivering internal solutions on the SharePoint 2010/2016 intranet to various lines of the business. SharePoint isn't exactly the best environment, as I'm sure many of you know, but this was my first "real job" out of college and I was able to get my feet wet with a more technical role. At this job I used many client side tools like JavaScript, HTML, CSS, jQuery, AngularJS and PowerShell. I was at this job for 1 year and 3 months before I decided that I was ready to move on to bigger and better, and higher paying, jobs.

    New hire at current company - Data Analyst (1 year)

    I eventually got offered a Data Analyst role with a 37% salary increase at a software company working in operations. This job consisted of me transforming the way reporting was done for the operations team. Previously, data extracts were pulled from multiple disparate data sources and were dumped in Excel workbooks and... I'll stop there. disgusting. A software company that reported like this? At first I couldn't believe what I had gotten myself into.. then I realized it was an opportunity to propel myself up.. Within 6 months (lots of red tape at this big company) of me being there I had setup a SQL Server box that would be used as a central server for all of operations' reporting needs. It stored relational data from many different applications that were previously thought impossible to obtain. Data was being populated with various SSIS and Python ETL packages on a nightly-hourly basis depending on size and complexity of the data - pretty cool setup I think.

    First promotion - Senior Data Analyst (1 year)

    After a year of complex SQL reporting and training 2 other members on the team to become well-versed in SQL I was promoted to a Senior Data Analyst role. I was pretty proud of this. I felt like I had really made a difference on our team and people were noticing. But the work was not done yet.. I had really just created a way to make data easy to get and query. We still needed a real reporting tool.

    Second promotion - Team Lead Data Analyst (present)

    So, after about 8 months (yes... that long) I FINALLY got Tableau Online (TO) approved and made available to our team.. I setup our TO environment and my coworkers are now able to tie their stored procedures in SQL Server to some beautiful reporting capabilities in TO. I look like a genius to everyone. 4 months later (12 months from my first promotion) I am promoted to a Team Lead Data Analyst...enter present day.

    My dilemma and questions...

    I'm now at the point where I feel like I'm probably not going to be able to advance as quickly at this company as I already have. A promotion a year would be pretty wild, but I'm not expecting it. I feel like my work here is done and my time is coming to an end. I have delivered what this team needed and I'm ready to move on and do something else. I'm bored... I don't want to just make reports now...

    I had a blast actually configuring the ETL pipelines and using programming languages to automate things. But I don't know where to go next. Based on my history, what career path have I set myself up for? I feel like going down the Data Engineering path seems to be the most related to what I'm doing, but I don't know, many of the job requirements for DE jobs seem pretty intimidating. Database administrator? I feel like I wear so many hats at my current job, I couldn't see myself doing just ONE role. What do you guys think? I've always had a love for programming languages, but I tend to use them more for scripting as opposed to creating managed applications. Being able to use some sort of programming is an absolute must though.

    submitted by /u/another_throw_away_k
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    CCPA - IT Strategy

    Posted: 31 Oct 2019 04:09 PM PDT

    Hi All,

    I've been tackling California compliance from the IT side at a small company/startup and have come up with a few methods of transferring, storing, and retaining consumer data on IT platforms such as Slack, GSuite, Dropbox, etc. I was wondering what you professionals in the IT field or IT compliance are doing or have come up with to make sure your company meets compliance.

    Thanks in advance.

    submitted by /u/Amazing_Wish
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    Computer operator shifting gears

    Posted: 31 Oct 2019 07:02 PM PDT

    Howdy neighbors -

    Throwaway account btw. I'm looking for a little guidance - I'm working as a computer operator on AS/400|iSeries and have for the last five years. Most of the time I'm running reports, doing data entry, varying on logins/terminals etc.

    In the past I've worked on Linux and for me that's more enjoyable - writing shell scripts and helping support the people working in support. I did programming for them but it was in a proprietary computer language that's now more legacy than anything else.

    I got my RedHat Certified System Administrator cert but it expired earlier this year.

    I've worked with perl over the years - text extraction/scraping primarily.

    I've written a little Python but not much.

    Thanks for any hints -

    submitted by /u/LarkAscendingThrow
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    Anyone know information on working as a Carrier Support Center Specialist?

    Posted: 31 Oct 2019 05:33 PM PDT

    TL:DR Anyone know what its like to work as a Carrier Support Center Specialist? Supporting 911 / Emergency telecommunications

    I'm in the process of interviewing for a job as a Carrier Support Center Specialist position in a Carrier and PSAP 911 Support Center. The initial position was called Training Support & Documentation Specialist but the secondary interviewer/hiring manager sent me a list of questions and called the position "Carrier Support Center Specialist". I plan to ask them a lot of these questions but any feedback would be exponentially helpful!

    I'm having trouble finding reviews/googling things about this job. I currently am contracted as IT for a defense contractor and basically handle this facility's Tier 2 IT issues. Some things I do:

    • Direct Application/Hardware Support - this sometimes goes beyond your standard desktop/Office 365 installations since they test advanced electronics
    • Mapping printers and getting them to work with SAP
    • Refresh user computers; migrating profiles, installing special licensed software especially when refreshing Engineer / Test Tech computers
    • Installing new computers for new employees, onboarding them with IT presentations and providing training
    • I'm also the only contractor to volunteer and end up running the meetings for performance management that involve metric/cost savings and process improvement operations. This is typically done by full employees but ive talked my way into a lot of extra responsibility to make myself as irreplaceable as possible

    I really enjoy and have a lot of experience with documentation, training, presentations, leading webinars, some technical writing and creating technical manuals/how-tos for site employees, and would love to get more into the documentation/training side of things while also learning more about telecommunication

    I currently make about 35K / Yr (17$ /hr) in a city 11% below the national avg cost of living and the interviewer said the range of this position would be 45-55K in a city that's 8% above national avg cost of living and would require me to move 2 states over. I also would love to see what it's like to live in the state in question because im tired of sweating my balls off in the summer.

    Apparently there are benefits and opportunity for learning and I've been told by co-workers that the position sounds like a "next step" in my career as far as pay/learning potential/growth is concerned.

    I could wait it out where I'm at for the company I contract with to add another full-time IT position, which has nearly doubled users since I started working and the 1 full-time employee here would be swarmed if I left. They're dragging their feet and I'm almost 2 years in with them and feel I need to continue to grow. So, it should be noted i'm in a position to negotiate and turn potential employers down because I really enjoy where I'm at.. it's just too easy and I like a challenge or to feel like I'm growing.

    I appreciate your feedback

    submitted by /u/NasoLittle
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    I have 12 years experience, should I go associate's -bachelor's or get more certs?

    Posted: 31 Oct 2019 05:13 PM PDT

    12 years ago I got an internship at an awesome company, I was already working on a degree but then some things in life came up and the company didn't care if I had an associate's or a bachelor's, just that I had a degree. So I stopped at my associate's degree and went to work full time.

    Over those 12 years, I've gotten a few certificates, many promotions, and 5 years as a network/sysadmin. This week my boss told me that he foresees big changes in the company and he's making a 4-year plan to leave and advises me to do the same.

    I've been pondering what I really want to do. I've been in a very mixed role of doing network stuff and windows sysadmin stuff. I have a bit of management with two guys under me, but it's more direction/support and not real management. I'm pretty sure that I do not want to become a "real" manager and would prefer to stay on the technical side, especially as windows/O365 administration.

    So I ask you all if you think it'd be better for me to go back to school and turn my associate's into a bachelor's or dedicated time to score a few more certs?

    submitted by /u/GreatMoloko
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