IT Career Biggest resume tip I got on my last job search that made me get the job. |
- Biggest resume tip I got on my last job search that made me get the job.
- How did you all study for certs you passed?
- What kind of IT jobs are generally 9am to 5pm!
- Just got my first help desk gig
- Is CIS Network Infrastructure Degree Worth It?
- Advice for a struggling sysadmin? Things to look forward to?
- I only worked in fast food restaurants and dont have a college degree, what can I put on a resume to get my foot in the door?
- Need advice/guidance.
- Resume review? Please help me extinguish the dumpster fire that is my resume.
- How can I land a job in networking?
- Career path for Android developer (4 years of experience)?
- Student seeking cyber sec internships, should i keep 3 years of retail on resume?
- Resume Review? Technician I trying to get Jr admin position, or a technician spot at a high value hospital
- 5 years still stuck in helpdesk - looking for advice/venting
- Beginner level Programming
- Which Certificate program would be best for me to grow my career? Currently work as IT Help Desk Tech I
- Post military cybersecurity career questions
- Veteran Aspiring to become IT professional from 0
- How well would the Google IT Certificate Program prepare for the A+ exam?
- How common are quotas in help desk roles?
- [Question] Recommended Entry Level Jobs After University
- Where can I go from here?
- Should I go for it?
- Post offer testing?
- I change from a Computer Science Major to a CIS major and I'm worried I may have made a great mistake.
| Biggest resume tip I got on my last job search that made me get the job. Posted: 03 Nov 2019 07:41 AM PST I see alot of people asking about their resumes. 95% of the ones make this mistake, and I did too before a resume critique pointed it out to me. I feel like it will help alot of people on here. After reviewing my resume, she said that my resume makes me look a "do-er" and not a "go-getter". After reading her critique, I realized she was right. Example of old resume (Do-er): -Troubleshot network issues and resolved them. -Experienced in Linux systems. Now she said to change it to a go-getter. All applicants have similar experience, you want to stand out and show a company why they want to hire you. State facts and how you improved productivity. Example of new resume(go-getter) -Averaged 50 trouble tickets a day, and improved network resolution time by 60%. -Created Linux bash scripts which cut Technician startup times by an average of 10 minutes a day. By doing this, I saw an influx of companies reaching out to me, and got the job Try it out! [link] [comments] |
| How did you all study for certs you passed? Posted: 03 Nov 2019 03:30 AM PST I'm on chapter 1 of sec + and came up with 90 flash cards. It's kind of time consuming. [link] [comments] |
| What kind of IT jobs are generally 9am to 5pm! Posted: 02 Nov 2019 10:51 PM PDT I don't generally like working weekends or be on-call. I like to show up do my job and go home at 5pm leave work at the office and the IT world still interest me Since certain IT jobs are more likely to be on-call and long hours What kind of IT jobs let you leave out at 5pm generally without having to do too much overtime all the time? any ideas Pay isnt an issue so Im not picky I just want to generally leave at 5pm and wait until the next day to continue working. [link] [comments] |
| Just got my first help desk gig Posted: 02 Nov 2019 11:04 AM PDT I just got hired on a 6 month contract as a help desk analyst for a healthcare management company. I have never had a office/desk 9 to 5 job in my life. Up until now I've only had shitty food service jobs and any other odd jobs I could get to pay rent. I start on Monday and I'm a little nervous, I'm sure many of you got started out in a similar role. Career IT pros, any advice for a newbie like me who is used to manual labor grunt work. I was told I was hired mainly for my interpersonal skills, additionally I was only considered because I just completed an AA in CIS, thanks in advance. [link] [comments] |
| Is CIS Network Infrastructure Degree Worth It? Posted: 03 Nov 2019 08:38 AM PST I was interested in going to my local college who has a CIS BAchelors Network Infrastructure Degree progam available. I'm currently 29, working full time, but could knock the whole bachelors degree out in three years. Also, the tuition isn't bad, I think $2000 or so a semester but I could maybe get half of that covered each year. My main concern was what actual jobs I could get with this and completing certs, as well as if it is still worth getting into, because I'm not sure how automation will affect this in the future. Would like something I could at least get to $80,000 with down the road. I didn't get that much info from the school, it seemed kind of vague. What do you guys think? Or maybe there is a different degree or path I should look into that would be a better long term option in regards to salary/job security. [link] [comments] |
| Advice for a struggling sysadmin? Things to look forward to? Posted: 03 Nov 2019 07:23 AM PST This is a throwaway since I'm sure my coworkers are on reddit and some know my usual username. I hope the topic title doesn't come across as overly negative - I'm genuinely looking to hear from others about what keeps people in IT (aside from the pay). A bit about me: I'm a new sysadmin for a ~150 person startup that is growing quickly. I'm paid fairly well, although I live in an expensive area (I deal with a long commute to even that out). I've been in the role for about 3 months, and the problem I'm having is that every. single. day. feels like a huge, unhappy grind. Before this I'd done a level 1 desktop support role for 2 years and retail "tech support" for a year before that. There's 4 of us in the IT department including the CTO, with one of the other guys being the IT Architect, me being both the sysadmin and go to person for the majority of helpdesk tasks (yes, I know that probably means I'm more a helpdesk lead than sysadmin), and the final overseeing most of the work and equipment in the lab. The other guys have much more experience than I do and are pretty good about acting as mentors, but with everyone neck deep in their own projects I'm generally left to flounder and figure things out on my own with projects, manually setting up new computers (I was told to stop working on a MDT deployment setup), helpdesk tickets, etc. At the end of the day, I rarely feel like I accomplish much and constantly feel as if the CTO is disappointed with my progress, despite assurances that I was more technically competent than they expected. In the end it's left me incredibly depressed, borderline suicidal at times, and often feeling like all I have to look forward to in my career is day after day of going in to work, putting in as much effort as I can to stave off at least some backlash from users or disappointment from others in the team, veg over the weekend, then start it all over again. Does it get better? Do I just need to put my head down and study in all of my free time until I find work easier? [link] [comments] |
| Posted: 02 Nov 2019 09:17 PM PDT As for any IT experience I've taken some in class study stuff to prep for Network+, security+, A+, and a Microsoft class. So far in obtaining certification I passed the A+ 1001 exam and currently saving up to pay for the A+ 1002 exam. [link] [comments] |
| Posted: 03 Nov 2019 04:41 AM PST Hi. I need advice on the right certification which can help me to take my career ahead. I am currently in the hotel industry but I don't mind switching if required. A little background: Btech in Computer Science and 8yrs of experience working in IT for hotel industry. Currently working as IT Manager. I have an ITIL and CCNA which I did because someone told me to back then that they are in demand. I didn't applied them much in my field of work. Most of what I have learned is from getting my hands dirty with some problems and Google. I want to move ahead in the career and not only in the hotel industry. I feel like I am stuck here because I don't know what all experice and work you get to do in other industries. Hotel industry is not bad either. But I just feel like I need to move ahead from my current profile. Some are telling me to go for Six Sigma while others for PMP. I was planning on Azure side myself. Can someone guide me in the right direction? Sorry if the above info is not enough. I will try my best to give you full details if you can help. [link] [comments] |
| Resume review? Please help me extinguish the dumpster fire that is my resume. Posted: 03 Nov 2019 03:20 AM PST Long time lurker, occasional Over the last decade, I've worked for seven different companies. Most were contracts, one company went out of business, and one or two I resigned, including the most recent one. I actually liked the contract work. It provided new opportunities to learn in the field, but I'm looking for more stability now. At this point, I don't even know what I want to do, which doesn't help. Most of my experience is AD, Exchange, Hyper-V, and PowerShell. I'm also comfortable with Linux, build Exchange / Sharepoint / Skype labs for fun, and teaching myself Kubernetes and Docker, but it's not all professional experience, so where does that go on the resume? From most of what I'm seeing in this and a few other subs, the first page of a resume will get maybe 60 seconds? I've also been told by places I actually would like to work that I need a cover letter, but I'm having difficulties templating one. One of the things I did pick up lurking was some people are gravitating toward not even putting work experience so much as work accomplishments, and not even listing employers. Would it make sense to list for each employer two accomplishments and 3 key competincies / roles? https://imgur.com/a/AwdTn91 <-- 3 pages of dumpster fire in Word screen shots. You may fire when ready... [link] [comments] |
| How can I land a job in networking? Posted: 02 Nov 2019 10:47 PM PDT Hey guys, I'm new here and I was wondering if you could give me any tips to get me started. I'm sophomore in a college and decided to change my major to it. I recently took introduction to networking course and was interested. Would love your advise. [link] [comments] |
| Career path for Android developer (4 years of experience)? Posted: 03 Nov 2019 07:27 AM PST I'm an Android developer with 4 years of experience. I'm looking for learning something new and have a career boost. Thank you! [link] [comments] |
| Student seeking cyber sec internships, should i keep 3 years of retail on resume? Posted: 03 Nov 2019 07:22 AM PST I have a good amount of jobs on my resume and i'm a junior. My resume is running out of space and i'm at 11 font with 0.5 margins. I would eventually have to add a second page and i heard if you haven't graduated you shouldn't be a 2nd page yet. Anyways these are my jobs: IT help desk 04/19 - present IT intern 05/19- 08/19 Computer science tutor 01/19- 07/19 Cashier/receiving clerk 07/16- 04/19 As you can see, my first related experience didn't start till 01/19. If i get another internship next summer, and i replace the cashier job will that look weird on my end? I could also replace it with a project. I say this because it's gonna look like i didn't have a job before then and it will look like i only have a total of less than year of work experience. Would it be unprofessional to say in an interview, "i didn't list it on my resume but i also have 3 years of retail experience" when they ask about my work history? Basically should i just make a second page when i get another project/internship? [link] [comments] |
| Posted: 02 Nov 2019 11:30 PM PDT Hi, I am currently working a position that does let me have a little bit more access than a regular technician, and some administrators were nice enough to let me get my hands dirty with things I *technically* wasn't allowed to work on. This current job is going downhill due to a complete lack of advancement. I now want to move to a more prestigious, highly sought after company in the area. For context they require these for a technician position" 2 years experience plus CCENT or 1 year IT plus MCP, or 1 year IT plus AA plus MCPor ccent or finally 4 years experience in IT. While I was here as a technician, I automated some tasks using batch, powershell, and even some visual studio. I also did as much as possible with the access I had to windows server and virtualization hosts. I also took system administration classes at college (but haven't graduated yet). Any criticism or suggestions for my resume would be appreciated. (didn't use imgur because it wanted an account) typo: I have been there 1 year 5 months, not 6 months https://ibb.co/khqKKRG [link] [comments] |
| 5 years still stuck in helpdesk - looking for advice/venting Posted: 02 Nov 2019 03:31 PM PDT Hey everyone, So today I am working the Saturday shift by myself in the office where all I am doing is waiting for someone to call in for a password reset and I am pretty tired of it at this point. I am not sure what I am doing wrong but I am trying to be as objective as possible and focus on things I can improve to finally make a step forward on my career. I have a bachelors in CS and got a network+ cert 4 years ago (expired now). I have 5 years of experience in IT, during which I've built and maintained servers, configured switches, created policies, and tons of different scripts and programs in a multitude of languages (PowerShell, Python, Javascript) but I have done all this while working as helpdesk thinking this will get me the experience I need to move up. But everytime I go out looking for jobs, all I ever seem to find is Tier 1 work. This is the highest paid Helpdesk job I have had so far so I am scared to lose it, and honestly I don't need much more money. But it just sucks feeling like you have these skills and instead you are doing menial tasks that anyone with basic computer literacy can do. Everything I have learned so far has not seemed to have helped me get a better career. This is my experience in IT so far (Warning: it's very long and extensive and you don't really have to read up on it) (I am also being as honest as I can about my performance so I can see what I need to work on): Job #1 - MSP - Field Tech for several charter schools - $33,000/yr - 1.5 yrs This was my first ever IT job. I kinda felt like I faked my way into this job at first but after a while, I found myself pretty comfortable. It was very client-facing, so customer service was everything. Technically-wise, it was not very challenging. It was mostly dealing with managing Chromebooks and teaching users on how to use Google Apps for Education (I even got certified for some kind of Google Apps user thing that I don't remember). The position was unsupervised and I reported directly to the owner of the company who had founded it just 1 or 2 years before I started. I had a pretty good friendship with all the staff of that school, but I remember getting discouraged at some point, thinking there was not really any opportunity of better position (I was basically the sysadmin of the small charter school) and I thought my boss wouldn't move me to any other client since they all liked me there. I remember on my second review/sit-down with my boss, I had a list of things I wanted to talk about (a raise, wanting more responsibility, exposure to new technologies) but to my surprise, he told me he was firing me. He said that we weren't on the same page anymore (we had an issue where teachers did not want to use this new Google feature, and I didn't push the use of that feature enough on them). It really shocked me since that was my first time ever fired but I decided to try to learn from the experience and look at the silver lining (looking for a more technically challenging job) Job #2 - MSP - Helpdesk - $36,000/yr - 1 month I then got hired by another small MSP owner within a month. In this job, I was working with several corporate clients through remote support although some field visits were required. I think I was over my head on that job, and I remember having issues troubleshooting some tasks. I think at one point I was tasked with recovering some data from this hard drive and I wasn't able to. I guess this was the final straw cause after the owner called me in and handed me last paycheck. This really got to me since I had now been fired twice all in the span of a couple months. So I felt like my tech skills weren't up to standard yet and I still needed much to learn Job #3 - MSP - Field Tech for large corporate client - $40,000 - $50,000/yr - 3 months The day right after I was let go from the previous job, I interviewed and got hired by another small MSP owner. This was one of the worst job experiences I've ever had and taught me not to accept the first thing that comes my way. The owner of this MSP has some serious behavioral issues. During my brief 3 months working there, this owner fired my supervisor that was training me along with another coworker that was hired alongside me within the first 3 weeks of me working there. I was now left by myself managing a 600-user corporate client. He then would applaud the work I was doing, gave me a raise and promised me to find another technician to assist me. He proceeded to hire and then fire 2 more techs during the following months. He gave me another raise and said he would try to find the right guy. Keep in mind that everytime he fired someone, he would do so during our daily group calls while yelling and insulting them. I was miserable because I knew that the moment I made a mistake, he would do the same. And sure enough, the client had already began looking into bringing IT in-house and I was promptly fired. Job #4 - Retail company - internal helpdesk - $18/hr - 2.2 yrs All the previous jobs I've had, were small MSPs (<10 people) with no type of HR. I had been hired and fired by the company owners, with no type of feedback or warning beforehand. So I figured I needed to start fresh again, and work a basic helpdesk position, where there would be policies and reviews in place so I can get the feedback I need. I also didn't want an unsupervised position and also wanted to have channels of escalation in place so I could have someone to hand off issues to that I didn't understand. I guess I thought I didn't start off my IT career well and maybe missed some foundational steps. I took a pretty big paycut ($25 to $18) but I figured it was worth it, since I wouldn't be dealing with as much stress. I feel like this job truly boosted my IT knowledge. The management there was very flexible and allowed opportunities to learn and experiment with so many different technologies. My job description was just basic tier 1 helpdesk, but if I saw an opportunity to improve some policy or workflow, they would allow me to do it. Some things I was exposed to were:
After working for a year here I quickly began to realize that I was doing much more than basic helpdesk. On my first year review, my supervisor agreed with me and asked me to come up with a new title that encompasses what I do. I said I wanted to be a System Analyst and she said she would pass that along with to the director. The following year however things began to change. We got a new VP of IT and along with him, he brought a new helpdesk supervisor. My director who was the one handing me all these exciting projects then leaves the company and my old supervisor gets transferred to a new department. My new supervisor and I had may issues, and even though she had been in the company for only a month, she ended up doing my second yearly review. She basically destroyed me in the reviews, saying I was "arrogant" and difficult to work with, despite I had the best ticket closing stats along with no complaints of end-users on my customer service. She told me I needed to get better if I wanted to keep my job. It was at that point that I realized I had not much of a future left in that company. A year ago I was being considered for a promotion and now I might lose my current job. I figured I would just swallow my pride, do what she says and focus on school (since this job allowed to work around my school schedule). After a couple months my relationship with my supervisor did improve somewhat but now I was not working on any new projects and went back to only handling first tier tickets. As my final school semester came up, my supervisor said she can't guarantee to keep allowing me to build my own schedule and go to school, so I gave my two weeks and left. School For the next 8 months I worked part-time as a bookkeeper for my dad's company while focusing solely on finishing school. During this time I completed several school projects (I actually love programming, I think that's why I loved scripting so much) including an android application, a sql-backed web application and a web dashboard project for an external client. After I graduated I figured I would apply for a programming job or a Sys Admin job, whichever I found first. After getting just a few interviews and no offers I slowly began lowering my expectations as my money was running out. Apparently, being out of IT for almost a year really hurt my credibility. I finally got found a recruiter who got me two actual job offers. Job #5 - Non-profit - Service Desk/Contract-to-hire - $25/hr I started this job in August and I have been here for 3 months now. Once again I am doing Tier 1 helpdesk stuff. I spoke to my manager and he tells me there is a lot of opportunity to grow. But I am still just resetting people's passwords for the most part. This company just implemented ServiceNow and this is the first time I have been exposed to it so I read up all I could on how to administer it. But I am still not allowed to make any changes to even to its dev instance. I have very minimal rights to everything so I can't be automating things like I used. And I get it, I am new and a contractor so its not like they are going to give me keys to everything. But last week, they transferred in someone from another department with absolute no experience in IT to the same position I am in. He doesn't have my years of experience or any of my knowledge or a degree, but he is doing the same job I am. And he is doing a great job. It just depresses me knowing that my career is still entry-level and if I decide to leave this job, I'd be back out there looking for another helpdesk job. I am still learning as much as I can right. Currently I am practicing building cloud application in Azure in order to get some exposure to that field (cause I have nothing else to do here at my desk). I just want to feel like I am being properly utilized [link] [comments] |
| Posted: 03 Nov 2019 05:36 AM PST I just recently got my HCIA (hauwei certified ICT Associate) it's equivalent of CCNA and I was wondering if it's possible for someone with zero programming background at a young age can learn python. I want to go for big data and I read that one needs to learn a programming language and have knowledge of SQL [link] [comments] |
| Posted: 03 Nov 2019 05:31 AM PST I'm currently working as a IT Help Desk Tech I now for 5 months and am no longer learning much just the same old calls. Wanting to move forward in my career and I am wondering which one of these programs for a College Certificate would Help me do so at my local community college. I want to move towards desktop support as my next step. Here is a link to the College Program Certificates offered. Thank you [link] [comments] |
| Post military cybersecurity career questions Posted: 02 Nov 2019 10:42 PM PDT Unfortunately, I will be unexpectedly separating from the military due to medical issues later this year. I joined the military after college about 4 years ago and have been a communications officer during my time in the army. While in the army I was responsible for managing the voice and data communications for a 500 soldier organization. Additionally I was responsible for overseeing the organization's compliance program and guiding it through 2 audits a year. I would like to do something in cybersecurity but after doing several interviews, I am realizing fast that I do not have many translatable skills from my time in the army. I have an educational background through my schooling and certs but I have zero on the job knowledge. Officers in the military are put in a management position without getting a chance to fully understand all the technical details. I feel like I have a lot of management experience but no technical experience. I have included my educational background and certs below. I was using this chart https://i.imgur.com/F3lUGFq.png to help understand the career progression. I am looking for some advice as to which roles you think I would be most successful in. I appreciate the help in advance and please feel free to be critical. These job interviews have been a wake up call and I would like any advice to help start my career outside of the army. Education/Certs: undergrad in computer science and minor in cybersecurity, masters in cybersecurity management. CISSP, CEH and Sec+ certified. Edit: so a lot of the job interviews I have gone on are entry level cybersecurity analyst positions that deal with analyzing SIEM data in a SOC [link] [comments] |
| Veteran Aspiring to become IT professional from 0 Posted: 03 Nov 2019 01:51 AM PDT I am separating from the military in 6 months and want to break into the IT field. My job now has nothing to do with IT. I am currently shadowing our IT department, mainly help desk issues. I have a TS/SCI, and only have Sec+. I have a majority of my gen eds done at AMU, but I am now researching which school to transfer to pursue an IT degree, any suggestions? I want to add to my resume that I'm pursuing an IT degree because I don't have much experience to put on it right now. My school is all paid for so cost doesn't matter. My goal is to become a pentester within 3-5 years. I would like to work right after after I separate in 6 months, I wouldn't mind a help desk position for a year or two, or networking, but I don't want to stuck in that role. Which companies should I apply for now that will hire me? Any certs that I can obtain within 6 months that will help? I was thinking CCNA, or a Microsoft cert. I'm also highly considering going to the MSSA, it's a Microsoft academy for cloud and server admin for 6 months. [link] [comments] |
| How well would the Google IT Certificate Program prepare for the A+ exam? Posted: 02 Nov 2019 11:38 PM PDT Hello all, I graduated around a year ago with a liberal arts degree and have had trouble finding employment. Recently, I have decided to switch paths and pursue a career in IT. Doing background research on this sub, I have learned that the Google Certificate Program is not yet widely recognized by employers in comparison to the A+ certificate which is listed as a requirement on many Tier 1 help desk positions. However I have found that I have been enjoying the structured classroom like environment offered by Google and have been learning a lot. What I am wondering is for those of you who have completed the program, did you also go on to take the A+ exam? If so, do you think that the program adequately helps prepare you for the exam? My goal is to learn enough to pass the exam within the next several months, so I would like to efficiently utilize my time. Right now I am trying to decide if I should continue the Google program or just work my way through Professor Messer's series of A+ Youtube Videos. [link] [comments] |
| How common are quotas in help desk roles? Posted: 02 Nov 2019 05:46 PM PDT My previous help desk positions were for fairly small companies and didn't have quotas. I either worked by myself or had a small team. I would receive a call for example and try to help as best I can. I will be starting a new job at a big call center in a few weeks and apparently they want an 80+ percent solution rate. Is this common or a red flag? [link] [comments] |
| [Question] Recommended Entry Level Jobs After University Posted: 02 Nov 2019 11:47 AM PDT So, I am graduating in May 2020 with a bachelor's in IT. I would like to go into being a security analyst, but I heard that one should work in networking for a bit before security. So, what are some recommended entry level career positions for students coming out of university in the networking/security field? [link] [comments] |
| Posted: 03 Nov 2019 01:04 AM PDT A bit of background, I've mainly worked call centers for the past 2 years and just recently scored a job working for Microsoft through a 3rd party company doing what I believe is IT/Helpdesksupport. Been there for about 2 months and loving it since I've always had a passion for technology/software. I do a lot of stuff regarding Migrations, Dealing with Hybrid environments and On Prem servers issues for Office/Outlook I also work heavily with AzureAD and do a lot of work fixing share point and other issues connected with Office 365 business and setting up domains or fixings errors for DNS settings within the registrar when people are being hosted through us. Most of the time I'm helping out IT or Sys admins over the phone via remote log in sessions or via email and I am just really curious where this career path can take me in the world of IT. I don't have any certs just on the job training and a lot of shadowing and support. Is there any certs I should focus on getting? [link] [comments] |
| Posted: 03 Nov 2019 12:08 AM PDT I'm currently going to school for an associate's degree in cybersecurity, and I have a small amount of experience in IT (if you count technical support for cell phone customers). I don't currently have any certificates, but I'm planning on taking A+ early next year. I have been applying here and there for jobs to gain experience and get a foothold in the IT field, and was offered a part time (26 hours/wk) job helping with home/ personal setups with Asurion. I won't be able to leave my current job since they're not full time hours, but would this be a good idea to get something on my resume for future openings? [link] [comments] |
| Posted: 02 Nov 2019 05:33 PM PDT I may soon have an employment offer with a contingency of having testing done by a local medical facility. This is for a help desk position so I'm wondering what it might consist of. Had anyone here been through this and is so, what was your experience? Thank you! Edit:. This is more than just a drug test, the company indicated it would include some types of physical tests. [link] [comments] |
| Posted: 02 Nov 2019 10:30 PM PDT Last semester I was a computer science major. I did not do so fine, plus I despised it. I thought I could pull through but I'm under Financial aid and I was worried about my GBA getting t low that they stop paying for my classes. So, I changed to Information Systems so I can focus on computers in a business standpoint, and not a programming standpoint. But Now I'm worried it's going to bite me in the future. EVERYONE is either mocking me or judging my major. When I told my parents, they were silent and completely disapproved. My previous Computer Science friends have literally laughed in my face for switching. I even met a Computer Science major whose first words to me were "What do you even do with that major that's pointless". Even my friends have told me it's a wasted major. I just wanted to graduate at this point as I am realizing that college just isn't for me but I need a stable job in the future and I'm worried that I picked one that is going to get me no where. What are your thoughts? [link] [comments] |
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