IT Career What are some tips for managing End User Support? |
- What are some tips for managing End User Support?
- Accepted offer for a InfoSec job
- study question? Cisco CCNA R&S vs Security vs CyperOps
- Possible to Support > Junior a development?
- Is CASP a worthy alternative to CISSP?
- Getting Into the Field
- Career advice for Economics undergraduate looking to get into the IT sector
- Best way to balance work and studying for certs.
- Do you enjoy your CIS / MIS / BIS career?
- Do certs actually help for getting an IT job in education (universities and K-12)? Strongly considering getting A+/Net+/Sec+ but concerned about cost vs benefit.
- How often do you interact with people in IT?
- What is my best path to success?
- How to measure coding skills
- BSIT: CSIA vs. BSIT:NOS
- How to make my work more visible to my manager (MCP)
- Path to getting into Cyber Security
- Cyber Security Career
- Opportunity to break into IT with IT Business Analyst Position
- Sysadmin or Data Analytics?
- Looking to talk to IT or technical support reps for iManage or other legal document management systems to help me navigate a possible career change.
- Not sure if these are good questions to ask in an interview...
- I landed a job as a technical support engineer, where do I go from here?
| What are some tips for managing End User Support? Posted: 16 Aug 2018 05:00 AM PDT Hello all, I recently took a job offer for a rapidly growing manufacturer with executive offices. Basically there was one IT guy wearing all the hats and because the growth of the company caused his workload to overflow it allowed for the addition of an IT Support Tech (me). So my manager will oversee system administration and I will be given the End User Support side. I'm on my second week for my new employer and have already been approved to implement a help desk ticketing system (going with spiceworks). What are some tips, tricks, and tools that y'all can provide in order to accurately and efficiently run the End User Support team/system (again, its just myself and my boss[sys admin])? Thank you very much in advance, Fellow IT Guy EDIT: Grammar as well as wanting to thank those who have answered, I appreciate the help. [link] [comments] |
| Accepted offer for a InfoSec job Posted: 15 Aug 2018 06:27 PM PDT So I'm new to IT. I worked help desk for 8 months all while going to school. I took the CEH class as well as the MCSA course and the Security + course at school. I have not taken the certifications for any of them. I havent graduated yet either. I was offered a position at my job for $47,500 with a 17.5% bonus. Being that I'm so fresh in IT (and in InfoSec) do you think that I accepted too low of a salary to start in InfoSec? I was thinking I could work this position to get the experience and the resume bullets and move on from there. Ideas? Pointers? [link] [comments] |
| study question? Cisco CCNA R&S vs Security vs CyperOps Posted: 16 Aug 2018 06:49 AM PDT Hello, I am in IT since 25+yrs, having been running a little internet agency for 15+ yrs. I started with MSDOS 6 and CGA monitors. During the years I have been working on many different things, from webdesign, some .asp coding, planning, mantaining and troubleshooting SoHo's for small companies, running Win/SQL/Exchange Servers, running Debian boxes with Apache/DNS, configuring WiFi's, doing some firewall and vpn configuration. I have had some ppl working for me in my company as well for 10+ years, who I had to manage. During the recent years I got bored of what I did, basically I only had to always find new customers and jobs just to pay my ppl in my company. So I did let go of all the webdesign and now I am back left only me in my company, supporting my best customers and keeping all the services up and running (mailservers, websites, sql-db, etc). I still do some system-administration for a few of them. I never enjoyed doing design or coding/programming, as I never had the real time to do it extensively to become good in it. I always preferred doing sysadmin and networking stuff, setting up server and services, putting them into vm-machines later. Currently I have a lot of free time and I really miss all the contact to alot of ppl. I feel as if I am just hanging around doing not much, while my business works at its own pace, still bringing enough money in to have a reasonable life. Question: what do I do now? I feel I wanna do a startover now. Going back into the market, finding a good company I can work for. Doing something there what I really like, where I can stay for many years.I have been thinking about this for some time now. And came to the conclusion that what I really like to do is to be out, working with customers, on changing projects, analysing things, finding solutions, offering solutions and educating ppl. So I began to look for job offers on various job search engines. I noticed many ask for a Cisco cert. (CCNA or better, often CCNP). So I began with my CCENT ICDN1 studies 4 weeks ago. I am through CH3 now. While doing these studies I find them very interesting, to understand and learn the concepts. Many things I knew already, but for passing the exam I will have to know the details. What I find a bit annoying is, that now in the year 2018 the exam wants me to memorize zillions of IOS commands and parameters, where most firewall's and switches/routers I have been working with over the years all use a webinterface. I understand that through CLI commands you can do more things than with a webif though. Summarize: learning for the CCENT is interesting, memorizing CLI commands is less. What's next? After CCENT? First I thought I wanna go the Cisco Security path. Doing the CCNA Sec, and then the CCNP Sec. Having a CCNP Sec cert. within next year is something I wanted to achieve. But in the meantime doing more researches and looking into the CCNA Sec and CCNP Sec study material I learn that it all is very very CISCO related, with tons and tons of commands to learn again. Also: what can I personally do with a CCNP Sec cert? I can secure CISCO networks and probably also networks that use other network devices. But this is definitely NOT what I a want to do in future. See above "what I really like to do is to be out, working with customers, on chaning projects, analysing things, finding solutions, offering solutions and educating ppl." So I was looking into stuff like CCNA CyberOPs, CEH 10, CompTIA Cysa+. Seems much more interesting for me.All security related aspects, but not specifically only on the technical/networking part. Question: would the CCNA Sec and/or the CCNP Sec be very useful for me? I don't care about money too much, I would like to prepare myself the best way within a reasonable time to be competitive in the CyberSec area. I can't see myself motivated to learn Python now really, what in some CyberOP jobs are asked or needed - depending on the job description. I will eventually do it that much to understand the scripts that I am eventually going to use within a CyberSec job. But I think I really want to do a more consulting part, than an operational part within that. Can you please clear my ideas a bit? Where should I go?People in the ITSEC and CyberOp businesses, can you give me some input please? I can imagine myself directing into Incident Response, Auditing, Security Policies. Thank you for your appreciated time for reading this. [link] [comments] |
| Possible to Support > Junior a development? Posted: 16 Aug 2018 10:01 AM PDT Hi all I'm keeping this short, I'm currently a second line tech engineer. I'm bored of dealing with users and want a way out. I am wondering whether people have in the past, trained themselves up in a language and ultimately moved to a developer role. As such, I want to learn Python. I intend to spend the next 18 months, daily, learning this language and building a portfolio I then want to apply for junior python development roles (probably web dev with django) Is this feasible providing I learn the concepts syntax and ultimately just stick to good coding practices [link] [comments] |
| Is CASP a worthy alternative to CISSP? Posted: 16 Aug 2018 09:13 AM PDT Hey everyone, I just wanted to hear your input on the CASP. It is much cheaper than the CISSP and it satisifies many of the same requrements as the CISSP. Any thoughts? [link] [comments] |
| Posted: 16 Aug 2018 08:16 AM PDT I am 21 and currently starting the Senior year of my Bachelors degree in IT. I am currently working as a full time dispatcher making chump change compared to the people around me. I am trying to get out of here and start doing what I'm actually interested in. I've been applying for about 4 months now to any appealing entry level IT jobs around (goal of at least 10 jobs a week) and I've only gotten one interview but was never called back. I don't have any professional experience, but I just recently renewed my A+ cert and I have 6 other entry level Microsoft certs. I also went to a trade school and completed a 2 year certificate in networking while in high school. I'm loosing steam here and it's beginning to feel like I'll be making 32k for the rest of my life in dispatch. Is there any advice you guys have for me in my job search? I've been told to try to get into an internship, but I can't afford to take the risk of quitting my job and not be offered a job once it is over with. Any advice would be awesome, I'm trying to stay positive and right now am just happy that I at least have a job. Thanks in advance! [link] [comments] |
| Career advice for Economics undergraduate looking to get into the IT sector Posted: 16 Aug 2018 10:04 AM PDT Hi, I have graduated in Economics (at a Montreal University) 4 years ago, worked in an unrelated field as I didn't find any decent finance jobs after. I am looking to make the transition into the IT sector now by getting an AEC (Attestation of Collegial Studies) in Business Intelligence (SQL, SQL Server Analysis Services, SQL server Reporting Services http://www.montrealcollege.ca/diploma_programs/business-intelligence-reporting-analyst-aec/#1 ) or Big Data Developer (SQL, Big Data DBMS, etc :http://www.montrealcollege.ca/diploma_programs/big-data-analyst/#1). My IT skills are pretty basic, I have basic knowledge of C++ and Java, but I will start learning Java more deep if I start one of those classes. Which program would be more fit to my economics background? Also what specialty is more in demand now and is financially more attractive? I am also open to other ideas where I can continue my education as well. My ultimate goal would be to be able to get remote work in this field once I get some work experience. Thank you :) [link] [comments] |
| Best way to balance work and studying for certs. Posted: 15 Aug 2018 04:34 PM PDT Title pretty much sums it up, my job isn't related to IT but I need the pay for school and for these certifications. It's a casual Mon-Fri 8am to 4:30pm, I try to study during my breaks but 30 mins doesn't seem like enough time and when I get home I just throw all my responsibilities away cause I'm just too tired. What would you guys recommend? Maybe there's someone in this subreddit who were in a similar situation and can maybe give some pointers? Anyway, all comments are appreciated and if you read this then thank you for your time. PS. I'm studying for my A+ and CCENT/CCNA [link] [comments] |
| Do you enjoy your CIS / MIS / BIS career? Posted: 15 Aug 2018 08:40 PM PDT Finishing my associate degree in general studies this fall. Trying to decide between going into geography (with some programming classes) or ___ information systems. My background is in real estate, construction, and planning. So the geography degree fits that. But I also have some business experience and I like business and computers somewhat. Anyhow, are you happy with where information systems has taken your career? Did you enjoy the college classes? [link] [comments] |
| Posted: 16 Aug 2018 08:12 AM PDT I've posted here before regarding this, but I'm wondering what y'all think. It looks like the total cost of all these certs plus study materials is about a thousand bucks. Is this cost worth it for being employed? It looks like a lot of jobs that require these pay less than $15/hr, but will the certs make jobs that pay more, more accessible to me? Edit: I currently have an entry level job in IT so my main concern is not getting my first job. I'm trying to move into the education sector because it's more stable and laid back than the sector I'm in now. The job I have now just kind of fell into my lap despite me having no credentials. [link] [comments] |
| How often do you interact with people in IT? Posted: 15 Aug 2018 08:52 PM PDT I thought you can work independently or in a team. I'd imagine one would work alone sometimes. However, I've discovered most IT jobs require excellent soft skills. How often do you deal with people & communicating? Thanks [link] [comments] |
| What is my best path to success? Posted: 15 Aug 2018 08:05 PM PDT I'm currently an IT in the U.S Navy. Been in 6 years, I have just under two left. 3.5 years experience working on a lot of different aspects in the ADP side of my rating (job). Worked as a server administrator doing backups, antivirus, etc on a few different server types, so I have experience with exchange and file servers as well as domain controllers. I'm currently working as an Information Assurance Manager/ Information Systems Security Manager. I deal mostly with adherence to policy and directives as well as asset management and deployment. I currently hold CompTIA A+ and Sec+ and am about halfway to my bachelors in cyber security. So my question is, what is my best path to a career in cyber security? What certification should I get next? What moves should I make from here? I would also love any input from former service members of any branch. Thanks in advance! [link] [comments] |
| Posted: 15 Aug 2018 05:09 PM PDT Ok so I have coded in python, Java, c#, SQL but I'm not sure of proficiency like I struggle to remember syntax and have had to Google loop syntax on occasion but I'm pretty good at knowing what I need like working out the logic and type of code. How do I figure this out should I be as proficient in coding like English or is it better to understand the logic behind coding and the type of syntax I need. [link] [comments] |
| Posted: 16 Aug 2018 06:40 AM PDT Hello everyone! I'm pending acceptance into WGU and looking to get my degree while working full-time. Looking at both of these degree plans, and the certs and courses that come included, combined with the knowledge I have about the industry (Your degree does not determine your job) I'm looking to gather some general advice from those of you currently in the field. About me: 26/M working helpdesk for a MSP at an academic institution. Have about 6mo. of professional experience, and a little on the side tinkering around with dumb stuff over the years, and built 2 PC's. Currently, I'm set to enroll in the BSIT:CSIA pending evaluation. I have the A+ cert, and am studying for the Security+. End-game? I'm looking into security. What I'm really wondering, is how should I approach the early/mid-game? Would taking the networking route give me better short-term prospects through the CCNA/CCNP, etc. versus the ISC2 CSSP Associate and the like? I'm not expecting to jump into a security role even straight out of school with a degree, and even with another year of helpdesk exp. But I'd like my knowledge to be as functional as possible, while increasing my pay to a level in which I'm not concerned if i'll make it in case of a small emergency. A quick run-down for those of you not familiar with the offerings B.S. Cybersecurity and Information Assurance: B.S. Network Operations and Security: What are your thoughts on the matter? [link] [comments] |
| How to make my work more visible to my manager (MCP) Posted: 16 Aug 2018 03:13 AM PDT I'm currently working in MCP as on-site Desktop Support Engineer. 99% of my work time I spend at client site without direct connection with my manager. What can I do to make sure my boss is aware of my work/efforts without being too obvious? [link] [comments] |
| Path to getting into Cyber Security Posted: 15 Aug 2018 03:14 PM PDT Hello this is my first post so im not sure what to ask. Im currently enrolled in Computer Information Technology bachelors degree focusing mostly on cyber security classes. There is many different things im learning in the degree such as Data bases, programming and networking but i find cyber security is where i want to take my direction. Im graduating in April and would like to get an intern ship but Im not sure what else i can do to maybe help land me a job or what i can be learning in downtime from school. Ive heard that some of these certificates are good but not necessarily worth he money to get
A+, Network+, and Security+ exams Any help on what i could do would be very appreciated, thank you. [link] [comments] |
| Posted: 15 Aug 2018 09:11 PM PDT My question is what can I do to help make a transition into a more cyber focused role? Background: I already have a double degree of IT and Business Management and work as an ICT Service Manager. Currently I am studying a work sponsored Masters of Cyber Security, Strategy and Diplomacy at a well recognised Uni. I am looking at focusing on critical infrastructure in my Masters but unsure if there is anything I can do to put myself in a better position for when I finish Uni. [link] [comments] |
| Opportunity to break into IT with IT Business Analyst Position Posted: 15 Aug 2018 10:49 AM PDT I currently work as an analyst in an unrelated field and would like to transfer to an IT Business Analyst role at my current employer. I am working on my B.S. in IT Systems and Security. Would this be a good opportunity to break into IT or should I expect to start out at a lower role? [link] [comments] |
| Posted: 15 Aug 2018 06:23 PM PDT I'm going to be graduating next spring with a degree in info systems and I'm trying to figure out whether to pursue something like a CCNA then CCNP and become more sysadmin oriented or try and get into data analytics of some kind. I'm currently in break/fix outsourced IT at the moment and just know that I don't want to do this forever (I can't fix printers for the rest of my life or I'll end it all). I have one year of hard IT experience and four years of home automation programming/troubleshooting experience that taught me a lot about interacting with clients and communication. As far as pursuing a CCNA/CCNP this was my plan for a long time and I've even taken a course designed to prep for the CCNA but I never took it because I was dumb and just wanted college credit at the time. This seems to be the path of least resistance. As far as pursuing a data analytics role I don't really have much experience besides a cursory knowledge of python, C, Java, and Javascript and an interest in applying statistics to programming. I could potentially get an entry level job working at a fairly large oil and gas company in the area as well due to some connections. I think one strength that I have developed is being able to explain abstract concepts and present them in ways that make sense to layman. I guess why I'm really here is to ask a bunch of strangers which career path would be more stable/lucrative than the other. Thoughts? [link] [comments] |
| Posted: 16 Aug 2018 12:05 AM PDT My current job is Tier 1 Technical Support for the end-user of a restaurant Point of Sale system. I've been with the company for 2.5 years, and before this, I was a chef for 20+ years. I've always been good with computers and my background is in the restaurant industry, so learning the software came naturally to me. The part I had to work harder to learn was configuring and troubleshooting networks, which I've gotten pretty good at, if I do say so myself. Right now, I'm in the interviewing stage for a more lucrative job doing pre- and post- sales support in a completely different industry which, admittedly, I know nothing about. The industry is legal document management systems. The position has many facets and responsibilities, but there are two main directives: creating scripts for sales demos and installs (pre-sales), and migration of legal document data (post-sales). I'm confident that if I get the job and receive their training, I can learn this role inside and out, but I really need some help preparing and landing it. I've been asked to prepare a presentation and come in for a second interview in two weeks. From my research, I think I have a basic understanding of how this document management system works. But I would love to chat with IT professionals in this industry to confirm some of the gaps, and help me start on the framework for this presentation. Or just any advice you may have for me! [link] [comments] |
| Not sure if these are good questions to ask in an interview... Posted: 15 Aug 2018 04:13 PM PDT Hi, I have an upcoming interview for a new position with an MSP. I am fairly confident in my abilities to fulfill the role but I do have some reservations about going back into an MSP since the business can be hit-or-miss in terms of quality places to work. As a result, I have come up with a few questions that I would like to ask of my interviewers...but they are a bit probing and I'm not sure they would come off as rude, seeking your advice/thoughts. The role is for Tier 2 customer support...so not management or executive level, not sales, just customer support and maintenance.
Clearly they could make up any answer to these questions to portray themselves in whatever light they want, I am just afraid of joining a budget constricted sinking ship where they expect the techs to sell the product instead of just providing top-notch service and support. I left a half-way decent MSP and I have worked with several that are lack-luster; this one has a generally good reputation but isn't well known in the area, the owner has many different ventures and is a business acquaintance of a family member of mine. My goal is to advance my skills to provide the best solutions possible and follow through in supporting those solutions to the best of my abilities. [link] [comments] |
| I landed a job as a technical support engineer, where do I go from here? Posted: 15 Aug 2018 09:02 PM PDT I was a network administrator for a small company and recently got a new job as a technical support engineer. I just started a couple weeks ago and I'm still finishing my degree. Where do I go from here after I finish my degree? I thought about cyber security because I like the idea of being in control of how I can prevent attacks from happening, think of ways to recover data if something goes wrong, and building a network that is strong enough to withstand brute force attacks. I want to move up the ladder with salary as well and I'm willing to work for it. [link] [comments] |
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