Did I say that out loud? Tech Support |
- Did I say that out loud?
- I want it done *now*!
- Keyboard isn't working at PC but works when connected to Notebook
- I'm not a wizard... yet!
- Working over disconnected line
| Posted: 04 Jun 2021 04:16 PM PDT Short but not sweet. I'm the IT Coordinator for a police department and have to deal with some large "personalities." Some are fun. Some are not so fun. This one time we had an issue with the DVR that all of the cameras in the department were connected to. The board that half of the cameras connect to had gone out. The person that deals with the system knew and had a call in to support and a part had been ordered but this was an older system and there was a bit of a lead time. During command staff meeting (Lieutenants & up and civilian supervisors) the issue was brought up about the cameras in the DUI processing room being out. I informed them that we were aware and that it would be fixed as soon as we had received the part. One of the Lieutenants who always seems to have something to complain about pipes up: Without thinking I said, "Well, I can't pull one out of my ass." As I looked across the table at everyone looking at me, the Chief, with a half smile says, "Well, we don't expect you to do that." Now, I couldn't see LT Complainsalot from where I was sitting due to a pillar but apparently his head snapped around towards me and his eyes got huge. Needless to say, I was not his favorite person after that but luckily he did something stupid and had the choice to be demoted or fired and chose to work the desk at the court building until his retirement, so I didn't see much of him after that. I will say that I got a number of high fives and fist bumps from the other people in that meeting. I guess he wasn't their favorite person either. [link] [comments]  |
| Posted: 04 Jun 2021 06:52 AM PDT A "nice" client to round off the day. Most things will be generalized for discretion and ease purposes. Her: Hi, I did the thing to get the document on 05.31., but I need it today so that I can go to my daughter's birthday party tonight. I tried downloading the electronic app, but it only says that I have registered. Please help. Me: The issue is that the app looks up an electronic version of the physical document. As no document has been issued yet, it cannot display data. The processing time for it is 8 days under normal circumstances. Her: You are clearly wrong because my friends already had it available as soon as they did the thing! Me: Then that is an anomaly that they should get investigated, as something is most likely wrong with it. Her: Listen, I just want you to get it done now. It wouldnt do that of all people, her mother is not there! Me: Again, under the best case scenario, the processing time is 8 days, plus postage. The latter obviously does not matter for the app. However, as currently there are literal millions of these being issued, it can easily extend by as much as a week. Her: I did not ask for excuses, get it done or tell me who I should call so it gets done! Me: (was said in a much more professional manner but this is the gist of it) Lady, you are demanding from me, a person who has no access or authorization to any of the relevant systems or departments, to kick the entire government into high gear and cut your processing time in half by somehow letting you jump the queue, just so you can attend your daughter's birthday party...? Even though it is past 15:00, and government business hours end at 13:00 on Fridays, so even if I had all that power, it is physically not possible to do, as no one is working anymore? Her: Yes. Me: No. Also, there is no prescribed way for jumping the queue so I cant give you a way for that either. Her: Well have a nice weekend! I sure am glad that you are sitting there for nothing! Seriously, if I was such a big shot, why would I be wasting my time on you. Edit: seems to be the million dollar question, so in advance: its just the covid vaccination id or whatever it would be called in english. No need to think of anything vital or sinister. [link] [comments]  |
| Keyboard isn't working at PC but works when connected to Notebook Posted: 04 Jun 2021 07:44 AM PDT I work for an MSP which customers are mostly Small and Medium Sized Businesses. Sometimes one of our customer's empolyees need IT Support at Home (for Example telephone doesnt work, etc.) . Today i got a call from a guy who is "half retierd" (He works for one of our customers but is in retirement.) He has a Notebook and a PC. The PC is his private one and the Notebook is from work. Here's the Call $G= Half Retired Guy $M= You already know who it is, it's ya boi... $M:"Hey $G, how can i Help you?" $G:"Hello $M, my wireless keyboard on my PC isn't working, can you help me?" $M:"Sure, do you have another Keyboard around?" $G:"No i don't have another Keyboard around." $M:"Hmm, do you have your Notebook around?" $G:"Yeah I have it right here!" $M:"Okay can you please, put the Receiver of your Keyboard in your Notebook and test if the Keyboard is working?" $G:"Sure! Wait a Second. [...] I have put it in, but the Keyboard is working withe the Notebook." $M:"That's Strange, can you restart your PC?" $G:"Sure..." After a few more Trouble shooting STeps inclouding reboot, changing USB-Port,etc. $M:"Can you please connect the Keyboard again to the Notebook? I found it strange, that the Keyboard is working there." $G:"Of course i can. (He connects the receiver to the Notebook) It is connected now an I can type on the Keyboard." Suddenly I realize on which Keyboard he is Typing. $M:"$G, did you type on the Keyboard from your PC or from your Notebook." $G:"On the Keyboard from the Notebook. I never use the Keyboard from my PC when I use the Notebook." $M:"(internally beating his head on his desk) Can you please check, if you can type on the Keyboard from your PC?" $G:"Ooooh, yeah that's not working either on my Notebook." Case closed, Keyboard broken. TL;DR: Guy connects his broken Keyboard to his Notebook to check whether the broken one is really broken. Uses Notebook Keyboard for testing. [link] [comments]  |
| Posted: 04 Jun 2021 09:58 AM PDT TL;DR: User thinks IT is easy black magic and I have no idea what I'm doing. A little background first. This is a story from my very first IT job as an intern on the service desk at a hospital. This was basically just a call center for Tier1 support although we did have permissions in order to fix lots of different stuff (must go fast when working with doctors as it's always LIFE OR DEATH with them, ok not all the time but you get my point). I had just finished my couple weeks of training and had shadowed someone for several days. This was within my first week of actually answering phones and I think it was my first couple of days even. Ok on with the show! Players: $me = Yours truly, $N = Nurse me: IT this is righteousranger, how can I help you today? N: I can't get into Citrix me: Let's see if we can get that fixed for you. This issue happened all the time and usually it only takes a few minutes to resolve. I made a little small talk, ran through the KB, kicked the user's connection, everything looked as it should, and go to end call. me: Ok I think that's got you set, just give it a few minutes and you should be able to log right in! N: Ok thanks! click. -a few minutes later- N (calling back): Hi I still can't get into my Citrix?! me: I'm very sorry about that, give me just a second to get my detailed process pulled up so I can get this resolved for you. N: Dont you just hit a button and it's fixed???? (obviously irritated) me: uh no ma'am Cue me frantically asking for help while on mute because I couldn't find the solution in the KB's and had never run into this issue before. We finally got her up and running but it required a remote session to the computer to end all related processes/connections and a reboot for good measure. My colleagues got a good laugh because of me and I gained a lot of experience. [link] [comments]  |
| Working over disconnected line Posted: 04 Jun 2021 01:34 AM PDT My mother owns an accounting company. She started alone, while I, being the "computer kid" when growing up helped her with IT stuff. Over the time, she get more clients, build an office in our house and eventually got some employees (working from home). I changed few jobs and ended up doing IT in a big corporate, but never stopped doing IT support for her. Network, backups, updates, user support, etc. The software she uses (Money S3) is hungry for files. It has thousands of thousands of small files saved on the drive. That's why the only setup for multiple users that makes sense is having Windows server with all the stuff there, while users have the server's folder mounted as network drive and most of the communication is done over samba. There is even noticeable performance drop when you use 100M switch instead of 1G on the network - you are waiting much longer for big companies with many invoices to load. So for all the remote employees, I have Windows server to which they just connect via RDP and work from there. So A) all the files are transferred locally with low latency, so all works fine even with shitty internet, and B) it's much easier to keep only one client up to date. I have nice server room with homelab setup and Cisco WiFi for whole property which I'm a bit proud of, so I'm keen to maintaining it even while I don't live there anymore. As this house is kinda in the middle of nowhere, internet uplink is via 5GHz bridge (yeah, shitty, I know, but there is no other options). Over the time, there was slight decay in uplink quality, so one day (happened like a year ago), I talked to the ISP and we decided to setup dedicated link. I erected new pole on the roof with better visibility, run new cable, we put a new radio on this pole, everything was working fine. One of the side effect however was change of our public IP. I just changed the DNS records and didn't think much of it. All caches will be cleared by the morning and nobody should have issues connecting to the RDP server. Few days later, while in the shower, I had the oh, shit moment. Some of the old employees had instructions to connect via the IP address, as I didn't have a domain back then. Then I decided that they probably get new instructions over the time and it's not an issue anymore, as I would definitely get a call now, and forget about it. After like month, I got a call from one of the employees:
Weird. I went with her over the basic troubleshooting, like are you online, even tried pinging the domain. It should be working and I was running out of ideas. Then it hit me.
Needless to say, she was fired shortly after. If you are lazy, at least pretend and show up to work sometimes... [link] [comments]  |
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